How we handle your information.

What we collect

When you fill out a form on this site, you may share your name, email, phone, and a short message about the apartment or the property you want to discuss. If you check the text message consent box, we also store that consent with the date, the page you were on, and the exact wording you were shown.

What we do with it

Public forms on this site do not write to a backup store here. They hand off to our internal workspace and to DoorLoop, our system of record. Once you contact us we keep a record of the conversation and your contact details so a person can work your inquiry: answer your question, book a tour, follow an application, or handle a maintenance or billing matter.

That record lives in an authenticated internal system. Access is limited by role and enforced at the database with row level security, so a team member sees the records their job requires and the buildings they are assigned, not everything.

Text messages (SMS)

Who sends: Etico Management.

What we send: tour confirmations and reminders, application status, lease renewal notices, rent balance reminders, deposit notices, and maintenance updates.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time, HELP for help.
• Consent is not a condition of rental or of any service.

We never sell phone numbers, and we do not share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

Questions about messaging: call (305) 423-9163 or email leasing@eticomanagement.com.

What we do not do

• We do not sell your information.
• We do not send marketing email from this site. Any email you receive comes from our team.
• We do not display individual staff emails on public pages. Inbound goes to department mailboxes.

How long we keep it

We keep records on a written retention schedule rather than indefinitely. In plain terms: conversations and their messages are kept about three years from the last message; prospect records with no lease are kept about two years from the last contact; resident records tied to a lease are kept about seven years after the lease ends for landlord tenant, tax, and accounting reasons; portal sessions expire in about ninety days; proof of text message consent is kept about four years after it is revoked; and a do not text list is kept indefinitely, because deleting it would allow us to text someone who asked us to stop.

Deletion

To ask us to remove your information, email leasing@eticomanagement.com or call (305) 423-9163. If you are a prospect with no lease and no open claim, we delete your conversation, messages, and pipeline record. If you are or were a resident, we clear contact fields on request and retain the lease linked record and the actor and action log for the legal and accounting periods above. Records that exist to protect you, specifically proof of consent and the do not text list, are retained.

Applications and screening

Rental applications are completed in DoorLoop, our system of record. Screening, credit checks, income verification, and lease documents are handled inside DoorLoop under their own privacy policy. Every applicant is screened using the same criteria in the same order. Housing vouchers are welcome.

Cookies and analytics

This site uses basic cookies required for the site to work. We use Google Analytics 4 for aggregate, privacy respecting traffic measurement (page views and a small set of conversion events like tour bookings and form submissions). We do not use it to identify individual visitors, and we do not sell or share this data.

Contact

Etico Management · 542 SW 7th St, Miami, FL 33130 · (305) 423-9163 · leasing@eticomanagement.com

Equal Housing Opportunity. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, or any protected class.